Exchanges and Returns
Returns may be made within 14 calendar days in accordance with Ukrainian law, provided that the product retains its original condition, shows no signs of use, and the security system (seals), as well as size tags and labels, are undamaged.
The product must be returned together with all original packaging. If the product was purchased as a set, it must be returned in its entirety.
All costs associated with the return/exchange of goods of acceptable quality are borne by the buyer (return shipping).
Please note:
The “Custom Tailoring” service involves creating a product based on your personal measurements and preferences regarding design, materials, and functionality.
Due to the uniqueness of each such order, returns or exchanges of custom-made items are not accepted.
Please ensure the accuracy of the measurements provided before confirming your order. If you have any doubts, our specialists will be happy to assist you during the technical specification preparation stage.
We value your trust and always strive to deliver results that meet your expectations.